Check eligibility
Make sure the item is within the 7-day return window and has not been worn or used.
Pace Forme Returns
Make a Return
Need to send something back? Start here. Sign in with the email used at checkout, open your order, and submit a return request for eligible items through Shopify customer accounts.
How it works
A simple return flow for UK customers. If your item arrived faulty or incorrect, include photos in your email so we can resolve it quickly.
Submit your request
Open your Shopify customer account, choose the order, and select Return items if the order is eligible.
Pack securely
Return items in their original packaging. Please do not use the shoebox as the outer shipping box.
Send with tracking
Use a tracked courier and email the tracking number to us once the parcel has been posted.
Inspection and refund
Once received, we inspect the item and process the refund if it meets the return conditions.
Courier note: please do not return parcels using Evri. Returns sent via Evri may not be processed for refund under our current return policy.
Return conditions
These checks protect both the customer and our stock quality standards.
Original condition
Items must be unworn, unused, clean, and returned with original packaging, labels, and accessories where applicable.
Customer returns
If the item is no longer wanted or the size does not fit, the customer is responsible for return postage.
Faulty or incorrect items
If we sent the wrong item or it arrived faulty, contact us with photos and postage proof so we can review the return postage cost.
Return questions
Quick answers before you send your request.
How long do I have to make a return?
You must request and send your return within 7 days of receiving your order.
What should I include in my email?
Please include your order number, the email used at checkout, the item you want to return, the reason for return, and photos if the item is faulty or incorrect.
When will my refund be processed?
Your refund is processed after the returned parcel has been received and the item has passed our condition check. Refund timing may also depend on your payment provider.
Can I exchange for another size?
For the fastest result, return the original item and place a new order for the preferred size or product. The refund for the original order is handled separately.
Need help before submitting a return? Email support@paceforme.co.uk and our team will guide you through the next step.